Website Information Terms, Conditions, Policies & Help
Burger Plus is a Burger Takeaway in Farnborough.
Terms & Conditions
This section will explain the rules & regulations that govern our website and our service. Please read these carefully before you use this website.
Website Help
This section will tell you how to use the website and explain some of the concepts associated with online ordering.
Marketing
Sometimes we like to notify our customers about offers by email and SMS. You can opt in or out of our marketing and newsletters easily online at anytime.
Terms & Conditions
Contact Us
If you have any questions/comments about our terms and conditions, you should contact us.
This site is owned and operated by Burger Plus. These terms and conditions tell you the rights and obligations you have. Please read these carefully before you use this website. You may have other rights granted by law, and these terms and conditions do not affect these. This does not affect your statutory rights as a consumer. Should you have any questions complaints or comments, please email us at [email protected].
Ownership of Intellectual Property
All rights, including trademarks and copyright, on this website are licensed to or owned by Burger Plus. You acknowledge and agree that all rights are made available for your use while visiting this website. You also acknowledge that apart from your own personal non-commercial use, that any copying, storing of the website in whole or part, and display, distribution, reproduction or commercial use of material or content from this website is strictly prohibited without the permission of Burger Plus.
Your Account Security
Burger Plus cannot be held responsible for any loss/damage of information which may arise as a result of failure by you to protect your account security. Please do not divulge your password to anyone and keep account details confidential at all times.
Purchasing From Us
By submitting your order you are offering to buy our goods and allowing us to use your personal details for the purposes of supplying products / services. We do not sell your details or pass them onto any other 3rd party companies that aren't operated by ZPos Ltd (our Data Processor) in any circumstance, under the Data Protection Act 1998. We are not obliged to supply goods to you until we have confirmed acceptance of your order. At this point a contract is made. You do not own the goods until we receive payment in full. If you discover you have made a mistake with your order please contact us immediately. Please do this before we confirm your order. By ordering from us you agree to opt in to our marketing mailing lists, which you can opt out of anytime (See the section on Marketing).
Online Prices
We always ensure that the best possible prices are available online at this website. We do this through applying promotional pricing to our own website which may differ from our printed menus which may be outdated. It is likely that you will pay more by ordering from other websites as they will be using our standard prices and can not take advantage of the promotional pricing you will enjoy here.
For Out of Stock Items
We will advise you should any food be out of stock and give you a call. At this point you can cancel your order if you wish.
Refusal of Transaction
We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
Age Restricted Items
Where alcohol or tobacco products are sold, we must comply with the law and restrict sale of these items to minors. You must be eighteen (18) years of age, to purchase tobacco or alcoholic products. Burger Plus reserves the right to cancel any transaction where it reasonably believes the purchaser is either not of the required legal age or purchasing products on behalf of a minor. Burger Plus actively encourages people not to take up a nicotine habit. If you are not already a smoker then please do not buy our products.
Delivery Time
We aim to deliver your order within the quoted times, but please consider traffic and weather conditions. During busy periods your order may take longer. We may or may not have time to notify you but please be patient or feel free to call us to checkup on your order. Delivery times are approximate and cannot be guaranteed.
Terms And Conditions
These are the terms and conditions on which our independent Burger Plus franchisees ("Franchisees") supply products to you, whether in store or by phone, via our websites, (Burgerplus.co.uk) and via our mobile, tablet or other applications (our "Sites").
Please read these terms and conditions carefully before ordering as these terms will apply to any orders you place. We recommend that you print and retain a copy for future reference.
By placing an order, you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, you should not place an order.
If you have any questions relating to these terms and conditions please contact Burger Plus.
Your use of our Sites, and any orders you place, is governed by our Terms of Use, Privacy Policy and our Cookie Policy. Please take the time to read these, as they include important terms which apply to you.
Information About Us
Our Sites are operated by Burger Plus Group Uk Ltd. ("we", "our" or "us"). We are registered in England and Wales under company number 11706192 at:
25 Church Street, Staines upon Thames, Surrey, England, TW18 4EN.Burger Plus is a franchised business, where almost all Burger Plus stores (the "Store(s)") are owned and operated by independent Franchisees. We operate our Sites on behalf of our Franchisees.
Each Franchisee is independently responsible for its own legal and regulatory compliance and for the operation of its own Store(s) and all compliance and other issues arising from any transactions with you. This means that each Franchisee is solely liable for all products you purchase from them whether via our Sites or in store.
We accept orders on our Sites as agent on behalf of our Franchisees. The legal contract in relation to your order is between you and the Franchisee that operates the Store providing your order. Your order is subject to these terms and conditions.
Apple Inc. is not a sponsor of, nor is it responsible for, any promotional offers within our iOS applications.
Our Service Availability
Subject to minimum delivery spends, minimum delivery for Burgers is £12, Side orders £15, Stores offer a delivery service to certain prescribed areas of the UK, to ensure that our products are at their best when they reach your door. If you live outside a prescribed delivery area, you will not be able to have our products delivered to your door although you may collect any products you order from your chosen Store.
For their safety, our drivers carry less than £10 during delivery. When delivering to apartment blocks, flat or hotels, drivers may deliver straight to customers’ doors, or may deliver to the main door/reception area of the building, depending on access and the driver’s knowledge of the local area. We don’t accept cheques.
Burger Plus Ordering Policy
You may only place orders if you are at least 18 years old. By ordering, you warrant that you are at least 18 years old and you are legally capable of entering into binding contracts.
If you place an order via our Sites, you will be presented with confirmation on your screen that your order has been received and accepted by our Franchisee. Your contract with the Franchisee is only formed when you have been presented with this confirmation.
You will also receive a confirmation email. Please make sure that the email address, home address and telephone number you provide are correct and in proper working order, as these are required to fulfil your order. Please also ensure that, where you have placed an order for collection, you have ordered from the correct Store.
If you place an order in a Store, your contract will be formed when you receive your receipt of purchase.
If your saved store preferences indicate that you wish to order for collection from a particular store, please check your order confirmation email carefully in case your preferred store is unable to fulfil your order.
In the unlikely scenario that you place an order on our Sites for collection from a store that is unable to fulfil your order, for example, if the store is closed, your order will be cancelled and will be refunded.
Our Franchisees provide a quality service. We accept no responsibility or liability for the quality or quantity of any products delivered by or collected from a Franchisee. All food preparation and deliveries are the sole responsibility of the Franchisee accepting your order.
Our Products
All products are subject to availability. In most cases, our Franchisee will offer an alternative for any out-of-stock item. Some Franchisees do not sell all of our products.
We do not use nuts in our products, however, some ingredients are produced in factories that handle nuts and some ice creams contain nuts. For full ingredient lists, nutritional and allergen information see here.
Stores are busy working environments and there is a risk of cross-contamination between toppings. If you have an allergy we kindly ask that you do not order online. Instead, please telephone your chosen Store and inform your order-taker at the Store directly in full of your allergies.
We do have a number of options available for vegetarians which are indicated on our menus. We also have procedures in place for making Burgers and Wraps that are suitable for vegetarians however please note that we do not have a dedicated preparation or cooking area in our stores for vegetarian food. If you are a vegetarian please inform your order-taker who will do their best to ensure that any risk of cross-contamination with your order is minimised.
Great care is taken in the preparation of all our products, however, we cannot guarantee that all bones from meat products have been removed and some may remain.
Some products may have been previously frozen.
Burgers are handmade to order with our premium gourmet burgers. The images of our products contained on our menus and Sites are for illustrative purposes only. Although we try our hardest to be consistent, at times, the size of the patties can vary and products you order may vary slightly from those images.
Availability And Delivery
We strive to maintain our excellent reputation for on-time delivery. However, unfortunately, things do not always go to plan and factors outside of our control such as the weather and traffic conditions may occasionally prevent us from achieving this.
Delivery and collection times, Our Franchisees will do their best to fulfil your order by the given delivery and collection times given to you. However, these timings are estimates only and our Franchisees do not guarantee the exact delivery and collection times. This means that you won’t be entitled to cancel your order or claim compensation if your order isn’t fulfilled by the given delivery or collection time. Should you be unsatisfied with your order you can follow the standard process available to all customers and contact our Customer Services team via our Contact Form.
Our Franchisee will do its best to fulfil your order in accordance with the date and time confirmed to you at the time of your order.
If your order is for delivery and you have requested delivery 'asap', our Franchisee will do its best to fulfil your order within a reasonable time of your confirmation email, taking into account the volume of orders and circumstances facing the Franchisee at the time.
Delivery charges may apply, please ask in store for details.
Cancellation Policy
You have the right to cancel an order by telephoning the relevant Store up until either:
- in the case of any advance order (which is/are order(s) placed more than one day before a requested delivery date), up to one day before the order is due to be delivered; or
- in the case of same day orders and deliveries, within a reasonable time prior to any food being used to start preparing your order.
If you wish to cancel an order after food has been used to start preparing it, you may, at the Franchisee's sole discretion, be charged the full price of the order and no refund will be due to you.
In the unfortunate circumstance that the Franchisee needs to cancel your order after it has been accepted, the Franchisee will notify you. We and our Franchisees reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.
You will not be charged for any orders we or our Franchisees cancel. Any payment made prior to an order being cancelled by us or our Franchisee will typically be reimbursed using the same method originally used by you to pay for your purchase.
Price And Payment
Prices are as quoted on our menus, Sites and in store and may change from time to time, although changes will not affect orders already placed (unless due to a technical error). Prices include VAT. Prices are set by each Franchisee and will vary between Stores. Each Franchisee will typically verify prices as part of the order process and its decision in relation to pricing is final and binding.
Payments, for orders placed via the Sites, are made directly to us and subsequently passed to the relevant Franchisee. Payments, for orders placed in stores, are made directly to the Franchisee.
Our Liability
If we and/or a Franchisee fail to comply with these terms, we and/or the Franchisee (as applicable) are responsible for loss or damage you suffer that is a foreseeable result of the breach of these terms or negligence, up to the amount of the purchase price you paid for the order applicable to your claim.
However, we and/or the Franchisee (as applicable) are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of a breach or if it would reasonably be contemplated by you, us and the Franchisee at the time of your purchase.
We and our Franchisees only supply products for private and business use. You agree not to use any product for commercial or re-sale purposes and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We, and our Franchisees, do not exclude or limit our liability for:
- death or personal injury caused by our, or our Franchisee's, negligence;
- fraud or fraudulent misrepresentation; or c. any liability which cannot legally be limited or excluded.
Communication
Applicable laws require that some of the information or communications we send to you should be in writing. When using the Sites, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the Sites. For contractual purposes, you agree to electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
If you wish to contact us or a Franchisee at any time, you should contact us using our Contact Form or contact the Franchisee at your local Store.
Events Outside Our Control
We and our Franchisees will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (a "Force Majeure Event").
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond both our reasonable control and the reasonable control of our Franchisees and includes in particular (without limitation) the following:
- strikes, lock-outs or other industrial action;
- civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
- fire, explosion, storm, flood, extreme snow, ice, earthquake, subsidence, epidemic or other natural disaster;
- impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
- impossibility of the use of public or private telecommunications networks;
- the acts, decrees, legislation, regulations or restrictions of any government; or
- non-performance by suppliers or subcontractors.
Waiver
If we or our Franchisees fail to insist that you perform any of your obligations under these terms and conditions, or if we or our Franchisees do not enforce our rights against you, or delay in doing so, that will not mean that we or our Franchisees have waived our rights against you or that you do not have to comply with those obligations. If we or our Franchisees waive a default by you, this will only be done in writing, and will not mean that we or our Franchisees will automatically waive any later default by you.
Severability
Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
Assignment
We or our Franchisees may transfer our rights and obligations under any contract with you to another organisation, but this will not affect your rights or our obligations under these terms and conditions. You may only transfer your rights or your obligations under these terms and conditions to another person if we agree in writing.
Entire Agreement
These terms and conditions and any document expressly referred to in them represent the entire agreement in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between you, us and our Franchisees, whether oral or in writing.
Variation Of These Terms And Conditions
We have the right to amend these terms and conditions from time to time. Any changes we make to these terms and conditions will be posted on this page. You will be subject to the policies and terms and conditions in force at the time that you order, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority.
Third Party Rights
No one other than a party to these terms and conditions shall have any right to enforce any of its terms and conditions.
Law And Jurisdiction
Any dispute or claim arising out of or in connection with your order or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
Food Hygiene Rating
The Food Hygiene Rating displayed against Burger Plus stores is retrieved from Food Standards Agency live data via the Food Hygiene Rating API. Find out more here.
Refund Policy
Any refunds are at the sole discretion of the manager on duty. Refunds will not be given for mistakes on your part when ordering or if you choose to change your mind. If you believe you are entitled to a refund please contact the shop on 01252 522220 and make a complaint, this is applicable for both cash and card orders. Making a complaint does not guarantee a refund. We may offer alternatives to monetary refunds, for example, substitutes on goods. By ordering online, you accept this could be the case and agree to any fair substitute.
Cancellation Policy
You have the right to cancel an order by telephoning the relevant Store up until either:
- in the case of any advance order (which is/are order(s) placed more than one day before a requested delivery date), up to one day before the order is due to be delivered; or
- in the case of same day orders and deliveries, within a reasonable time prior to any food being used to start preparing your order.
If you wish to cancel an order after food has been used to start preparing it, you may, at the Franchisee's sole discretion, be charged the full price of the order and no refund will be due to you.
In the unfortunate circumstance that the Franchisee needs to cancel your order after it has been accepted, the Franchisee will notify you. We and our Franchisees reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.
You will not be charged for any orders we or our Franchisees cancel. Any payment made prior to an order being cancelled by us or our Franchisee will typically be reimbursed using the same method originally used by you to pay for your purchase.
Burger Plus Privacy Policy
FAO: The ManagerRef: Subject Access RequestBurger Plus35 Queens RoadFarnboroughHampshireUnited KingdomGU14 6JP
Introduction
Burger Plus are committed to providing a professional product & service, and that involves protecting the privacy of our visitors and customers. This means that we'll protect the personal information of all visitors who access our websites or services through any mobile application, platform or device (collectively, the "Services"). We believe in total transparency and this privacy policy explains how Burger Plus, Burger Plus (our Data Processor), our subsidiaries and affiliates collect, share, and use your personal information. You'll also find information about how you can exercise your privacy rights. By using our Services you agree to Burger Plus using your personal information as described in this privacy policy. The terms "we", "us" or "our" are each intended as reference to Burger Plus, accessible via burgerplusonline.com, and any terms not defined in this privacy policy are defined in our Terms & Conditions.
Data handlers
The Data Controller for this website and its associated operations is Burger Plus. The Data Processor is Burger Plus, located at 85 Great Portland Street, London, England, W1W 7LT. For the purposes of this policy these two entities shall hereby be referred to as the Controller and Processor, respectively.
Privacy Policy
We strive to make our website fully compliant with all privacy laws, including the GDPR. To help you digest our full policy, below is a table of contents.
- Information we collect from you and why
- Our use of collected information
- Who we share personal information with
- Legal basis for processing personal information
- International data transfers
- Security
- Data retention
- Your data protection rights
- Links to third-party sites
- Updates to this Privacy Policy
- How to contact us
-
Information we collect from you
The personal information that we may collect about you broadly falls into the following categories:
- Information that you provide voluntarily
Certain parts of our Services may ask you to provide personal information voluntarily.
For instance:
Registration information:
When you create a Burger Plus member's account, sign-up or fill in forms on the Services, we collect information about you including your name, address, telephone number, email address and the password you create. Please note your password is stored in an encrypted format that cannot be hacked.
Transaction information:
We collect information relating to your Orders, including payment information (e.g. part of your credit card number) using the secure services of our payment processors. Payment operations are outsourced to our payment processors and we do not store your full credit card information in our systems. We also collect delivery details (e.g. your physical address) to fulfil each delivery Order.
Information regarding your marketing preferences:
We collect information about your preferences to receive marketing information any time you subscribe or unsubscribe.
Feedback:
When you post messages and reviews of the Services or you contact us, for example with a question, problem or comment, we collect information about you including your name and the content of your query. If you contact our website operator's customer support teams, they will record and keep a record of your conversation for quality and training purposes and to aid in the resolution of your queries.
- Information that we collect automatically
When you access our Services, we may collect certain information automatically from your device.
For instance:
Activity information:
We collect information about your usage of the Services and information about you from the content you create and the notifications or messages you post or send as well as what you search for, look at and engage with.
Cookies and similar technologies:
We use cookies and similar tracking technology to collect and use personal information about you (e.g. your Internet Protocol (IP) address, your device ID, your browser type and when, how often and how long you interact with the Services). For further information about the types of cookies and similar technologies we use, why, and how you can control such technologies, see our Cookies Policy.
- Information that we obtain from third party sources.
From time to time, we may receive personal information from third party sources, including advertising networks but only where we have checked that these third parties either have your consent to process the information or are otherwise legally permitted or required to share your personal information with us. This information may include your likely demographic group.
For instance:
Analytics reports and market research surveys:
We collect information from our third party affiliates about the way you respond to and engage with our marketing campaigns so that we can customise our marketing and Services accordingly.
- We may also receive aggregated information in the form of audience segments from third party sources in order to display targeted advertising on digital properties operated by organisations like Facebook and Google.
- Information that you provide voluntarily
-
Our use of collected information
Examples of how we may use this information include:
- Information that you provide voluntarily
Registration information
The registration information you provide when you create a Burger Plus member's account allows us to give you access to the Services and to supply them to you under our Terms. We also use this information to authenticate your access to the Services, to contact you for your views and to notify you of important changes or updates to our Services.
Transaction information
Your transaction information (such as the food items you add to your basket) allow us to process your Order and send you an accurate bill. It also helps us contact you where necessary.
Burger Plus or our affiliates may contact you by email, phone or SMS to give you status updates or other information or to resolve problems with your account or Order. We may contact you by phone or SMS to provide you with status updates or other information regarding your Order.
Where you pay for your Order with a mobile payment or digital wallet service provider (such as Applepay or Pay with Google) we will send you transaction information via confirmation emails or SMS to the email address or phone number registered with that service provider (since this is required by those providers).
Sometimes we may use third party delivery companies; these companies may use your information to provide you with status updates on the delivery of your Order.
We will also analyse information on completed transactions and successfully delivered Orders on the basis of data matching or statistical analysis so that we can administer, support, improve and develop our business and Services. Our analyses also help us detect and prevent fraud or other illegal activities or acts prohibited by our Terms or any policies applicable to the Services.
Information regarding your marketing preferences
Burger Plus or our affiliates may market to you, where permitted by law, by post, email, telephone, mobile (i.e. SMS, in-app messaging and push notification) about our products or Services.
Where you have given your consent, we may share your information with third parties (e.g. other companies) in other sectors (such as food, drink and entertainment) so that they can tell you about goods or services which may interest you.
If you don't want us to use your data in this way or generally change your mind about receiving any form of marketing communications, you can unsubscribe at any time using the unsubscribe functionality in the communication you receive or by amending your profile accordingly. You may also be able to opt-out of push notifications at a device level (e.g. by way of your iOS settings). If you choose to unsubscribe from our marketing, we will keep a record of your preferences so that we don't bother you with unwanted marketing in future.
Feedback and reviews
If you give us feedback we will use it to reply to your questions or queries, to provide customer support and resolve any problems with your Orders or with the Services. We may publish reviews that you send to us and we also analyse your feedback to improve and develop our Services and in order to enhance your experience.
- Information that we collect automatically
When you access our Services, we may collect certain information automatically from your device such as your IP address, MAC address or device ID.
Activity Information
We analyse your buying habits and how you interact with our Services so that we can suggest food options we think you would like to try. If you choose to share your geo-location with us, we may use this information to show you content that is local to you; this information will also help smooth the effective and speedy delivery of your Order. We may also provide you with customised content and advertisements based on your previous interactions with our Services and our knowledge of your preferences which we understand from your usage and buying history relating to the Services.
We enable you to access your Order history so that you can easily reorder. We may also collect information about your interaction with our emails and other forms of communication.
Cookies and similar technologies
We may work with advertising affiliates that serve advertisements on our Services on the websites and services of third parties. Some of those networks use cookies which allow us to display advertisements that are personalised to your interests based upon your internet browsing activity.
Like many websites and online services we use cookies and other technologies to maintain a record of your interaction with our Services. Cookies also help us to manage a range of features and content as well as to store searches and re-present your information at the point of Order. For further information about the types of cookies and similar technologies we use, why, and how you can control such technologies, please see our Cookie Policy.
- Information that we obtain from third party sources
Analytics reports and market research surveys
We analyse information we collect from our third-party service providers (such as Google, Facebook, Amazon and other affiliates) to understand how you engage with our Services and advertisements (e.g. whether you have clicked on one of our advertisements). This helps us to understand your preferences and recommend you Services which are tailored to your interests.
-
Who we share personal information with
In delivering the Services to you, depending on the circumstances, we may share your personal information with the following entities:
- Companies within the Burger Plus group of companies (which means our subsidiaries and affiliates, our ultimate holding company (if applicable) and its subsidiaries and affiliates either now or at any time in the future) - these companies act for us and process your personal information for the purposes set out in this Privacy Policy.
- Third parties who undertake various activities to promote and support our Services. This includes 3rd party customer support agents, website and application support and hosting providers, marketing service providers, eCRM partners, transaction SMS and email providers, potential delivery companies who deliver your Order to you, market research companies and payment processing providers which process payment card transactions - any of these third parties might be inside or outside your country of residence. We make every effort to ensure that your data is held within United Kingdom.
- As mentioned in section 2 above, we may also share information with other companies operated by our Data Processor (Burger Plus) and third parties (for example, in the food, drink and entertainment sectors) so that they can contact you about goods or services which may interest you.
- If any part of our business enters into a joint venture, purchases another business or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, or new business partners or owners or their agents and advisors. In these circumstances we will always inform the relevant entities that they must only use your personal information for the purposes disclosed in this Privacy Policy.
- Any law enforcement or regulatory body, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person.
- Any other person provided that we deem appropriate. We will not sell your personal information to external companies unless we have your permission or are required by law to do so.
-
Legal basis for processing personal information
Our legal basis for collecting and using your personal information as described above will depend on the specific context in which we collect it.
Our main reason for collecting and using your personal information is to perform our contract with you (i.e. to make sure you get your Order when you want it). However we will also use your personal information where it is in our legitimate business interests to do so (but only if our interests are not overridden by your data protection interests or your fundamental legal rights and freedoms). In some cases, we may have a legal obligation to collect personal information from you (e.g. in the event of legal proceedings) or we might need to process it or share it with others to "protect your vital interests" (this is legal speak for saving your life) or those of another person (e.g. in a case where another person's life is in danger).
If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (and we'll also explain the possible consequences of you not providing it).
Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.
If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the "How to contact us" below.
-
International data transfers
We may transfer your personal information to countries other than the country in which you are resident. Burger Plus currently only uses website servers that are located in the United Kingdom. Some of our providers may use non UK servers which means that when we collect your personal information they may process it in any of these countries.
Whilst these countries may have data protection laws that are different to the laws of your country, you can rest assured that Burger Plus takes care to implement appropriate safeguards to protect your personal information in those countries in accordance with this Privacy Policy. Some of the safeguards we rely on include, where appropriate, using the European Commission's approved standard contractual clauses with our suppliers, intra-group transfer agreements (so that we can safely transfer your data between any Burger Plus branch we currently have, or may have in the future) and contracting with Privacy Shield certified companies in the United States, where this is appropriate.
-
Security
We place great importance on keeping your personal information safe and secure. As such, we put in place appropriate technical and organisational measure/industry standard technology to protect it from unauthorised access and unlawful processing, accidental loss, destruction and damage.
The security measures we use are designed to provide a level of protection security appropriate to the risk of processing your personal information. Where you have chosen a password which allows you to access certain parts of the Services, you are responsible for keeping this password confidential. We advise you not to share your password with anyone and to use a unique password for our Services. We will not be liable for any unauthorised transactions entered into using your name and password.
-
Data retention
Burger Plus member's will retain your personal information where we have an ongoing legitimate business need to do so (for example, while you hold an account with us or to enable us to meet our legal, tax or accounting obligations).
If you object to us processing certain categories of your personal information (including in relation to receiving marketing communications from us), we will retain a record of your objection to the processing of your information so that we can continue to respect your wishes.
We will destroy or permanently anonymise your personal information at the point that we no longer need to process it for our ongoing legitimate business needs or for any legal reason. If this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store it and isolate it from any further processing until deletion is possible.
-
Your data protection rights
Burger Plus respects your privacy and data protection rights. Below is a summary of your rights in respect of the personal information of yours which we(and our affiliates) handle:
- Burger Plus provides you with the tools to access, review or update your personal information at any time through your account. If you wish to request deletion of your personal information, you can do so by contacting us using the contact details provided under the "How to contact us" heading below. We don't currently hold any data on you that you cannot already remove from the members area of this website.
- You can object to processing of your personal information, ask us to restrict processing of your personal information or request that it be ported to a third party. Again, you can exercise these rights by contacting us using the contact details provided under the "How to contact us" heading below.
- You have the right to opt-out of receiving marketing communications we send you at any time. You can exercise this right by using the unsubscribe functionality in the communication you receive or by amending your profile accordingly.
- Similarly, if we collect and process your personal information on the basis of your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
- You have the right to complain to a data protection supervisory authority about our collection and use of your personal information.
-
Links to third-party sites
Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates or to any number of websites that may offer useful information to our visitors. We provide these links to you only as a convenience and the inclusion of any link does not imply endorsement of the relevant website by Burger Plus. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies or those linked websites. Please check these policies before you submit any personal information to such websites.
-
Updates to this Privacy Policy
We may update this Privacy Policy from time to time in response to changing legal, technical or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable data protection laws.
We encourage you to periodically review this page for the latest information on our privacy practices.
-
How to contact us
If you have any questions or concerns about this Privacy Policy or otherwise, please contact the manager of our shop:
- By email at:
- By writing to us at:
-
FAO: The ManagerRef: Privacy PolicyBurger Plus35 Queens RoadFarnboroughHampshireUnited KingdomGU14 6JP
-
The controller of your personal information is the Burger Plus member's entity in the country in which you use our Services.
Your contact details may be shared with our service provider and between our other companies for reasons not limited to that of fraud prevention and marketing. Your payment details are not accessible by Burger Plus or our service providers and are kept completely private; they are not stored on our systems.
Burger Plus Cookies
We use cookies to improve the quality of our site and service, and to try and make your browsing experience meaningful. When you enter our site our web servers send a cookie to your device which allows us to recognise your device but not specifically who is using it. By associating the identification numbers in the cookies with other customer information when for example you log-in to the site, then we know that the cookie information relates to you.
By proceeding beyond this page, you consent to our cookie settings and agree that you understand this Cookies Policy which explains how you can manage your cookie choices and preferences. If you do not consent to us storing cookies on your machine then please do not use the website.
What are cookies?
Cookies are small pieces of information which are issued to your computer when you visit a website and which store and sometimes track information about your use of the site. A number of cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are only used where you ask us to remember your login details for when you next return to the site and will last for a longer duration.
Cookies are very important for the general use of an interactive website.
Types of cookies (categories)
The cookies used on this website are explained below and based on the International Chamber of Commerce guide for cookie categories.
Necessary cookies
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.
Performance cookies
These cookies collect information about how visitors use our website, for instance, which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
Functionality cookies
These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, we are able to offer live chat services by storing a cookie which keeps track of your conversation with us. These cookies may also be used to remember changes you have made to text size, fonts and other parts of our web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
Targeting & sharing cookies
These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns. They are usually placed by advertising networks that have our explicit permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation. We do not currently use these sort of cookies.
For more information about this type of interest based advertising, and about how to turn this feature off please visit http://www.youronlinechoices.com/uk/your-ad-choices.
List of cookies used on www.burgerplusonline.com
| Cookie Name | Provider | What Is It For? | Category | Validity |
|---|---|---|---|---|
| __cfduid | CloudFlare | Used by our CDN provider to identify a unique user. | Performance | < 24 Hours |
| __tawkuuid | Tawk.to | Used by our live chat provider to identify a unique user. | Functionality | < 6 Months |
| __utma | Google Analytics | Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics. | Performance | < 2 Years |
| __utmb | Google Analytics | Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics. | Performance | < 24 Hours |
| __utmc | Google Analytics | Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit. | Performance | Session |
| __utmt | Google Analytics | Used to throttle request rate. | Functionality | < 24 Hours |
| __utmz | Google Analytics | Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics. | Performance | < 6 Months |
| _pk_id.* | Matomo Analytics | Used to identify an individual user. | Performance | < 2 Years |
| _pk_ses.* | Matomo Analytics | Used to identify a user's current session. | Performance | < 24 Hours |
| HTTP_REFERER | Burger Plus | A server based parameter which tracks the last page access so we can pass data from one page, to the next one. It is also used to reduce security breaches. | Necessary | < 24 Hours |
| PHPSESSID | Burger Plus | Used by our server to identify a user's session. We store and retrieve user data from our database based on this value. | Necessary | Session |
| Tawk_* | Tawk.to | Used by our live chat provider to identify the web socket channel you are subscribed to so you can communicate securely & privately. | Functionality | < 6 Months |
| TawkConnectionTime | Tawk.to | Used by our live chat provider to identify when you first connected to their platform. | Performance | Session |
| tawkUUID | Tawk.to | Used by our live chat provider to identify a unique user. | Performance | < 6 Months |
| zpos_loadbalancer | ZPos | Used by our CDN provider so they know which server to direct traffic too as we used a clustered server setup. | Necessary | Session |
Managing your cookie preferences
Please note, it is highly recommended not to alter your cookie settings for this website. The website will not work correctly if you change them.
Some of the cookies used by our site are served by us, and some are served by third parties who are delivering services on our behalf. Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can also learn more about cookies by visiting www.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browser. Please note however, that by blocking or deleting cookies used on our site you may not be able to take full advantage of our site, or even use it to make an order if you choose to do so.
Our privacy policy can provide you with further details about how we use any personal information you give us, although not all information captured by using cookies will identify you.
We are continually striving to develop improved ways of managing your cookie preferences. As new technologies and solutions emerge, this cookies policy may be updated to reflect any such advances in technology and preference management tools.
Online Ordering and Website Help
Ordering
The Order Complete Page
Status: Order Accepted
This message means that we have accepted your order and will be able to fulfill your request. Nothing further is required on your part, unless you want to make a last minute adjustment to your order, in which case please call us ASAP and quote your order number. We will do our best to help.
Status: Order Rejected
If you are seeing this message after you have completed your order then it means we have declined and cancelled the order you had made. We would normally provide you with a reason as to why we couldn't take the order. Most likely is that we ran out of the food you wanted or we were too busy to deliver on time. If you had paid online then we would refund any money to you automatically however please allow up to 5 working days for the refund to come through. We may ask you to retry your order. If you have any questions then you can call us on 01252 522220. We are sorry for any inconvenience caused and we really appreciate your custom.
Marketing & Newsletters
Marketing & Newsletters
How To Opt In
To opt in to our mailshot marketing, please either login or register on our members page. If you are registering, you will be asked if you want to receive such marketing. For those whom have already registered, please login to the members area and visit the "My Profile" page, you can change your preferences from the "Notification & Marketing Preferences" section near the bottom. If you are ordering online, then you don't need to worry about manually opting in, it will be an automatic opt-in (unless you've already opted out - see below).
How To Opt Out
To opt out of our mailshot marketing, please either login or register on our members page. If you are registering, you will be asked if you want to receive such marketing. For those whom have already registered, please login to the members area and visit the "My Profile" page, you can change your preferences from the "Notification & Marketing Preferences" section near the bottom. You must register an account if you wish to opt out, this is so that we can store a list of people who do not want to receive marketing. If we didn't get you to register and just removed your number, then it's possible to still get the marketing if your data is imported to our system again. By registering it is a permanent opt out. If you opt out of Burger Plus marketing, then you will be opted out from all of our branches. Opting out of marketing communications does not stop you receiving some one-off emails like your order confirmations and password resets etc.